“I am so impressed!!!
When you have been in this game a long time you just expect things to go wrong…….but this job didn’t!
That was due in no small way to you and your company.
In fairness I started to get a good feeling about things when I put the details of the Zafira electric power steering pump in a parts search web site and pushed the search button.
I only had time to lock the front door and get in my car before the phone rang and it was you!
So a young lady with a very pleasant northern accent was offering me the part I needed at a very reasonable price, with a promise that the electrical plugs would not be cut off (It really does happen) a guarantee and a further promise of quick delivery, about 2 mins after I pushed the ‘search’ button.
Could it get any better???
The answer is yes!!
The pump arrived exactly when you said it would, well wrapped, in the right condition and with all of the electrical plugs and connections in tact!!
Straight on the car it went and bingo the power steering was sorted.
The young couple who own the car are really nice and they have had some shocking luck recently so I was really pleased to be able to get their car back to them in record quick time.
The purpose of the email is to say ‘Thank you’ to you and OVB for your quick response, up beat communications and professionalism.
You really did provide excellent service.
There are a number of car parts suppliers I know both new and second hand who could take a lesson or two from you!!!
I will of course keep your details and not hesitate to use you again should the need arise.
“I needed an air con compressor for my van typed it in to 1st Choice Spares.
Around half hour I had a response it looked good phoned the number spoke to the lovely young lady who verified part number etc. paid it arrived next day. Fitted and working same day life dose not get better than that.
Buy with confidence.”